Privacy Policy

1. Overview

This website is operated by 21ten Theatre ("we," "our," or "us") and powered by Stageworks, a platform that provides event management, ticketing, and communication tools for venues and organizations.

This Privacy Policy explains how we collect, use, and protect personal information when you use this website or interact with our services. Stageworks is committed to protecting your privacy and complying with applicable data protection laws.

2. Information We Collect

We collect only the information needed to operate our events and communicate with our patrons, which may include:

• Account and Patron Information: Your name, email address, and contact details when you register for an event, create an account, or purchase tickets.
• Payment Information: Payment details processed securely by Stageworks' payment partners (such as Stripe). We do not store full credit card numbers.
• Communication Information: Email or SMS messages sent through the portal (e.g., ticket confirmations, event reminders, or updates).
• Usage Information: Basic analytics such as logins, page views, and device data used to maintain and improve system performance.

3. How We Use Information

We use the information we collect to:

• Process registrations and ticket purchases;
• Send event confirmations, updates, and reminders;
• Provide customer support;
• Maintain the safety, reliability, and functionality of the website; and
• Comply with legal and financial obligations.

Neither 21ten Theatre nor Stageworks sell, rent, or share your personal information with third parties for marketing purposes.

4. SMS and Email Communications

If you receive text messages or emails from this website, it is because:

• You opted in during registration or purchase; or
• You have a relationship with this organization through Stageworks.

You can opt out of SMS or email communications at any time by following the unsubscribe instructions in the message.

5. Data Sharing and Subprocessors

We share data only as necessary to operate the portal. This includes:

• Stageworks, which provides the technology platform and secure hosting;
• Payment processors for secure payment handling; and
• Communication providers for delivering email and SMS messages.

All partners are contractually required to protect your data and comply with applicable privacy standards.

6. Data Retention

We retain personal data only as long as necessary to provide services, fulfill legal obligations, or resolve disputes. Ticket and event records may be retained as required by applicable accounting or venue regulations.

7. Security

Stageworks uses industry-standard security measures, including encryption, access controls, and secure hosting environments, to protect personal information from unauthorized access or misuse.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access or request a copy of your information;
• Request correction or deletion; or
• Withdraw consent for communications.

To exercise these rights, contact us at privacy@stageworks.io.

9. Third-Party Links

This website may include links to external sites not operated by 21ten Theatre or Stageworks. We are not responsible for the privacy practices or content of those sites.

10. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be reflected by the "Last updated" date above. Continued use of this portal after updates constitutes acceptance of the revised policy.

11. Contact Information

If you have questions about this Privacy Policy or how your data is handled, please contact: